Beth thinks that productivity should be measured asamount of work accomplisheddivided byeffort expended. Think about this definition of productivity. Use your spreadsheet to calculatea measure of productivity you think would be appropriate for these workers. Who is the mostproductive agent on Beth$$s staff? Is there more than one right way to approach this problem?Print your spreadsheet, and explain your results$\mathrm{.}2.$ Help Desk Staffing at Game Shack SoftwareGame Shack Software develops and sells computer games and related products to end users.Ronald Liew has recently been hired to manage Game Shack$$s help desk telephone operation.The management at Game Shack is concerned about the best way to schedule help deskagents. They want to employ enough help desk agents to respond to the calls they receivefrom users, but they cannot afford to have an excess of agents scheduled to work whenrelatively few calls are expected.Ronald wants your advice about the size of the help desk staff that Game Shack needs, aswell as tips on the best way to schedule agents during the day. He has collected data for acouple of weeks on the number of phone calls the Game Shack help desk receives. Thebusiest time of the day is from $9$ a$.$m$.$ to $4$ p$.$m$.,$ during which time the help desk receives anaverage of $155$ calls. The calls average about $12$ minutes, and a typical agent takes an averageof $2$ additional minutes to finish a database entry and terminate the call. The current helpdesk guidelines at Game Shack state that $85$ percent of the calls should be answeredin $30$ seconds or less. $($No more than $1$ percent of the calls should be lost because ofinsufficient available phone lines.