Bevan has recently been promoted to Director of Customer Experience at a financial services firm, Growth Lending Partners (GLP). In this new role, one of his first challenges is to improve the customer experience for GLP's loan application process. After reviewing the end-to-end loan application process, he decides to implement a more team-based approach to the application process. Which of the following best describes the type of solution Bevan plans to introduce? Question 23 Answer a. Horizontal linkage b. Vertical system c. Divisional structure d. Virtual system e. Horizontal structure