Big Box decides to conduct quarterly conflict resolution trainings. The training sessions go off without a hitch. Everyone is impressed with the quality of the program. However, as time progresses same conflicts keep on arising. Over the next two quarters, everyone becomes quite disillusioned with the whole process and it seems like the trainings do not have any impact in Human Performance Improvement. 1. What do you think is happening or not happening? 2. Is the Human Performance Improvement being carried out effectively? Why or why not? 2. What will you recommend Big Box do to increase the impact of their training?