Billy, a food chemist at Ice Castle Ice Cream, is on a committee developing a novelty ice cream flavor, an assignment that will last about two weeks. He gets along well with the other five committee members, except Herb, the sales manager. Billy doesn't often work with sales people and he wonders if they're all like Herb: loud, obnoxious and rude. He also wonders whether he should confront Herb about his behavior. What would bebadadvice to give Billy?

• Decide first whether he really just wants to let off steam about the pressure he's been feeling on the job lately.
• Solve the problem any way possible, because all relationships within the company are important to its success.
• Think about whether there's something about his own working style that is provoking Herb.
• Think about the importance of his relationship with Herb before making any decisions.