Bilong Insurance Inc. sells and services a variety of life, car, and home insurance policies. The company receives many calls daily for claims, complaints and general inquires on the insurance policies purchased. All calls are handled centrally by customer service representatives and routed to other individuals as appropriate. Several customers had complained about long waits when calling for service. A market research study found that customers became irritated if the call was not answered within five rings. The Quality Manager has collected the data below to conduct a Pareto Analysis. Customer Receiving Day dominates party not Other Lack of operator Operators conversation present understanding short-staffed W N -WOWW-N-N CONGOEN-W NONONO -OO -NNN-0-00- NUJOANWOUN 10 1) Make a check sheet 2) Perform a Pareto Analysis on ALL five sets of data collected including the Pareto chart and graph using Microsoft Excel (import/embed excel worksheet to show all Excel formulas used). Round each answer - no decimals, use of excel formula, free of spelling and grammatical errors - would you recommend Bilong Insurance Inc should consider a formal TOM department in order to make improvements on customer complaints. Why or why not? de