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BlackEagle company ran a cluster analysis on 200 business clients by Satisfaction and Transaction. 1. Descrbe each cluster by Customer type, Firm size, Region, and

BlackEagle company ran a cluster analysis on 200 business clients by Satisfaction and Transaction.

1. Descrbe each cluster by Customer type, Firm size, Region, and Distribution system, along with its Satisfaction and Transaction.

2. Which cluster shows the highest satisfaction?

3. Which cluster shows the highest transaction?

4. If we assume Product Quality, Competitive Pricing, Order&Billing, and Delivery Speed are equally significant determinants of repurchase, briefly discuss how the firm can encourage members of each cluster to repurchase.

customer type firm size region distribution system satisfaction Transaction Cluster product quality competitive pricing order&billing delivery speed
1 to 5 years Large (500+) Outside North America Direct to customer 8.2 65.1 3 8.5 6.8 5.0 3.7
Over 5 years Small (0 to 499) USA/North America Indirect through broker 5.7 67.1 3 8.2 5.3 3.9 4.9
Over 5 years Large (500+) Outside North America Direct to customer 8.9 72.1 3 9.2 4.5 5.4 4.5
Less than 1 year Large (500+) Outside North America Indirect through broker 4.8 40.1 1 6.4 8.8 4.3 3.0
1 to 5 years Large (500+) USA/North America Direct to customer 7.1 57.1 2 9.0 6.8 4.5 3.5
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 4.7 50.1 1 6.5 8.5 3.6 3.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.7 41.1 1 6.9 8.9 2.1 2.0
1 to 5 years Large (500+) Outside North America Indirect through broker 6.3 56.1 2 6.2 6.9 4.3 3.7
1 to 5 years Large (500+) Outside North America Indirect through broker 7.0 56.1 2 5.8 9.3 4.4 4.6
Less than 1 year Large (500+) Outside North America Indirect through broker 5.5 59.1 2 6.4 8.4 4.1 4.4
Over 5 years Large (500+) USA/North America Direct to customer 7.4 68.1 3 8.7 6.8 3.8 4.0
Less than 1 year Large (500+) Outside North America Indirect through broker 6.0 53.1 1 6.1 8.2 3.0 3.2
Less than 1 year Small (0 to 499)

USA/North America
Direct to customer 8.4 58.1 2 9.5 7.6 5.1 4.4
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.6 72.1 3 9.2 7.1 4.5 4.2
1 to 5 years Large (500+) Outside North America Direct to customer 8.0 62.1 2 6.3 8.8 4.8 5.2
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.6 71.1 3 8.7 4.9 4.3 4.5
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.4 50.1 1 5.7 6.2 4.2 4.5
1 to 5 years Large (500+) Outside North America Indirect through broker 7.4 58.1 2 5.9 8.4 5.7 4.8
1 to 5 years Large (500+) Outside North America Indirect through broker 6.8 55.1 2 5.6 9.1 5.0 4.5
Over 5 years Large (500+) Outside North America Indirect through broker 7.6 67.1 3 9.1 8.4 4.5 4.4
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.4 50.1 1 5.2 8.4 3.3 3.3
Over 5 years Large (500+) Outside North America Direct to customer 9.9 70.1 3 9.6 4.5 4.3 4.3
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.0 60.1 2 8.6 3.7 4.8 4.0
Over 5 years Large (500+) Outside North America Direct to customer 8.6 65.1 3 9.3 6.2 6.7 4.5
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 4.8 55.1 2 6.0 8.0 4.7 4.0
1 to 5 years Large (500+) Outside North America Indirect through broker 6.6 58.1 2 6.4 7.1 5.6 3.9
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.3 70.1 3 8.5 4.8 5.3 4.4
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.4 55.1 2 7.0 9.0 4.3 3.7
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.3 70.1 3 8.5 4.8 5.7 4.4
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 52.1 1 7.6 7.7 4.7 3.5
Less than 1 year Small (0 to 499) USA/North America Direct to customer 6.1 44.1 1 6.9 5.2 3.7 3.3
Less than 1 year Large (500+) Outside North America Indirect through broker 6.4 51.1 1 8.1 6.6 3.0 3.0
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 44.1 1 6.7 9.2 3.5 3.4
1 to 5 years Large (500+) Outside North America Indirect through broker 7.3 62.1 2 8.0 8.7 4.7 4.2
Less than 1 year Large (500+) Outside North America Indirect through broker 6.3 54.1 2 6.7 8.4 2.5 3.5
Less than 1 year Small (0 to 499) USA/North America Indirect through broker 5.4 51.1 1 8.7 5.6 3.1 2.5
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.1 57.1 2 9.0 6.8 3.9 3.5
Over 5 years Large (500+) Outside North America Direct to customer 8.7 77.1 3 9.6 7.7 5.2 4.9
1 to 5 years Large (500+) Outside North America Indirect through broker 7.6 65.1 3 8.2 9.0 4.7 4.5
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 6.0 53.1 1 6.1 8.2 4.5 3.2
1 to 5 years Large (500+) Outside North America Indirect through broker 7.0 61.1 2 8.3 9.1 4.6 3.9
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.6 61.1 2 9.4 8.5 4.1 4.1
Over 5 years Large (500+) USA/North America Direct to customer 8.9 72.1 3 9.3 7.4 4.6 4.3
1 to 5 years Large (500+) Outside North America Direct to customer 7.6 55.1 2 5.1 5.9 4.9 4.5
Over 5 years Small (0 to 499) USA/North America Indirect through broker 5.5 65.1 3 8.0 5.2 4.3 4.7
1 to 5 years Large (500+) Outside North America Indirect through broker 7.4 58.1 2 5.9 8.4 5.2 4.8
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.1 67.1 3 8 3.8 5.0 3.5
1 to 5 years Large (500+) Outside North America Indirect through broker 7.6 60.1 2 5.7 8.2 6.5 5.2
Over 5 years Small (0 to 499) Outside North America Direct to customer 8.7 67.1 3 9.9 6.8 4.5 3.9
Over 5 years Large (500+) USA/North America Direct to customer 8.6 61.1 2 7.9 4.7 4.1 4.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 48.1 1 6.7 7.2 4.0 2.8
Over 5 years Small (0 to 499) USA/North America Indirect through broker 5.7 67.1 3 8.2 5.3 4.5 4.9
Over 5 years Large (500+) Outside North America Direct to customer 8.7 66.1 3 9.4 6.3 4.7 4.6
Less than 1 year Small (0 to 499) USA/North America Direct to customer 6.1 44.1 1 6.9 5.2 3.2 3.3
1 to 5 years Large (500+) Outside North America Indirect through broker 7.3 62.1 2 8.0 8.7 4.9 4.2
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.7 59.1 2 9.3 7.4 4.1 3.4
1 to 5 years Large (500+) Outside North America Direct to customer 9.0 74.1 3 7.4 9.6 5.7 5.5
Over 5 years Small (0 to 499) USA/North America Indirect through broker 8.2 58.1 2 7.6 4.4 4.6 4.0
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.1 67.1 3 8 3.8 3.7 3.5
Over 5 years Large (500+) Outside North America Indirect through broker 7.9 61.1 2 9.9 5.4 5.6 4.0
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.6 71.1 3 8.7 4.9 5.4 4.5
1 to 5 years Large (500+) Outside North America Direct to customer 8.0 63.1 2 8.4 6.7 2.7 3.6
Less than 1 year Small (0 to 499) USA/North America Direct to customer 6.3 44.1 1 8.8 5.8 4.4 2.9
Less than 1 year Large (500+) Outside North America Indirect through broker 6.0 47.1 1 7.7 6.2 3.3 2.6
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 48.1 1 6.6 7.2 3.5 2.8
1 to 5 years Large (500+) Outside North America Indirect through broker 7.6 60.1 2 5.7 8.2 4.7 5.2
1 to 5 years Small (0 to 499) Outside North America Indirect through broker 6.4 50.1 1 5.7 6.2 5.0 4.5
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.1 48.1 1 5.5 6.0 4.5 4.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.2 51.1 1 7.5 7.6 4.0 3.4
1 to 5 years Large (500+) Outside North America Indirect through broker 6.6 58.1 2 6.4 7.1 4.7 3.9
Over 5 years Small (0 to 499) Outside North America Indirect through broker 7.6 67.1 3 9.1 8.4 5.4 4.4
Less than 1 year Small (0 to 499) USA/North America Direct to customer 5.8 43.1 1 6.7 5.0 2.9 3.1
1 to 5 years Large (500+) Outside North America Indirect through broker 7.9 66.1 3 6.5 8.7 4.6 4.6
Over 5 years Large (500+) Outside North America Direct to customer 8.6 66.1 3 9.9 6.8 4.1 3.9
1 to 5 years Large (500+) Outside North America Direct to customer 8.2 65.1 3 8.5 6.8 4.4 3.7
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.1 63.1 2 9.9 4.9 3.1 3.8
Less than 1 year Small (0 to 499) Outside North America Direct to customer 6.4 49.1 1 7.6 7.4 4.5 3.9
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.6 61.1 2 9.4 8.5 4.3 4.1
Over 5 years Small (0 to 499) USA/North America Direct to customer 8.9 72.1 3 9.3 4.6 5.2 4.6
Less than 1 year Large (500+) Outside North America Indirect through broker 5.7 44.1 1 7.1 7.8 2.6 2.7
Over 5 years Large (500+) USA/North America Indirect through broker 7.1 63.1 2 9.9 4.9 3.2 3.8
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 68.1 3 8.7 6.8 4.3 4.0
1 to 5 years Small (0 to 499) USA/North America Direct to customer 6.6 53.1 1 8.6 6.3 2.7 3.0
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.0 37.1 1 6.4 8.4 2.0 1.6
1 to 5 years Small (0 to 499) USA/North America Direct to customer 8.2 52.1 1 7.7 5.9 4.7 4.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.2 51.1 1 7.5 7.6 3.4 3.4
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.2 48.1 1 5.0 8.2 2.4 3.1
1 to 5 years Small (0 to 499) USA/North America Direct to customer 8.2 52.1 1 7.7 5.9 5.1 4.3
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.3 59.1 2 9.1 8.3 4.6 3.9
1 to 5 years Small (0 to 499) Outside North America Direct to customer 8.2 59.1 2 5.5 6.3 5.5 4.9
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 58.1 2 9.1 7.3 4.4 3.3
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 4.8 51.1 1 7.1 9.9 2.0 2.4
Over 5 years Large (500+) USA/North America Direct to customer 7.6 72.1 3 9.2 7.1 4.4 4.2
Over 5 years Large (500+) Outside North America Direct to customer 8.9 72.1 3 9.3 4.6 4.8 4.6
Over 5 years Large (500+) USA/North America Indirect through broker 7.7 59.1 2 9.3 7.4 3.6 3.4
Less than 1 year Small (0 to 499) USA/North America Direct to customer 7.3 50.1 1 8.6 6.7 4.9 3.6
Less than 1 year Small (0 to 499) Outside North America Direct to customer 6.3 48.1 1 7.4 7.2 4.2 3.7
Less than 1 year Small (0 to 499) USA/North America Direct to customer 5.4 51.1 1 8.7 5.6 3.1 2.5
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.4 61.1 2 7.8 7.9 4.3 3.9
1 to 5 years Large (500+) Outside North America Indirect through broker 6.4 57.1 2 7.9 9.7 3.4 3.5
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 52.1 1 7.6 7.7 3.1 3.5
Over 5 years Small (0 to 499) Outside North America Direct to customer 8.7 71.1 3 9.2 7.3 5.1 4.2
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.1 59.1 2 7.7 7.7 4.0 3.7
Less than 1 year Large (500+) USA/North America Direct to customer 8.4 58.1 2 9.5 7.6 5.6 4.4
1 to 5 years Large (500+) Outside North America Indirect through broker 7.9 66.1 3 6.5 8.7 5.0 4.6
1 to 5 years Large (500+) Outside North America Indirect through broker 7.0 61.1 2 8.3 9.1 4.2 3.9
Over 5 years Large (500+) USA/North America Direct to customer 8.7 77.1 3 9.6 7.7 4.4 4.9
1 to 5 years Large (500+) Outside North America Indirect through broker 7.9 62.1 2 5.9 8.4 5.8 5.4
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.1 61.1 2 8.7 3.8 4.6 4.2
Less than 1 year Small (0 to 499) USA/North America Indirect through broker 5.8 43.1 1 6.7 5.0 3.8 3.1
Over 5 years Small (0 to 499) USA/North America Direct to customer 8.4 66.1 3 9.7 6.7 3.7 4.1
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.1 69.1 3 8.8 6.7 4.0 3.9
1 to 5 years Large (500+) Outside North America Indirect through broker 7.6 65.1 3 8.2 9.0 4.5 4.5
Over 5 years Large (500+) Outside North America Direct to customer 7.3 65.1 3 8.9 8.2 4.2 4.2
1 to 5 years Large (500+) Outside North America Direct to customer 8.0 63.1 2 8.4 6.7 4.0 3.6
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.1 59.1 2 7.7 7.7 5.1 3.7
Over 5 years Large (500+) Outside North America Direct to customer 8.7 71.1 3 9.2 7.3 4.2 4.2
Less than 1 year Large (500+) Outside North America Indirect through broker 5.8 46.1 1 7.3 8.0 2.8 2.9
Less than 1 year Large (500+) USA/North America Direct to customer 6.4 45.1 1 9.0 6.0 3.3 3.1
Less than 1 year Large (500+) Outside North America Indirect through broker 6.4 51.1 1 8.1 6.6 2.6 3.0
1 to 5 years Large (500+) Outside North America Direct to customer 9.0 74.1 3 7.4 9.6 5.7 5.5
1 to 5 years Large (500+) Outside North America Indirect through broker 6.4 57.1 2 7.9 9.7 4.8 3.5
Less than 1 year Large (500+) Outside North America Indirect through broker 6.0 47.1 1 7.7 6.2 3.2 2.6
Over 5 years Large (500+) Outside North America Direct to customer 8.7 66.1 3 9.4 6.3 5.8 4.6
Less than 1 year Large (500+) Outside North America Indirect through broker 5.0 52.1 1 7.2 8 3.2 2.5
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.4 54.1 2 8.3 5.3 4.1 3.1
Over 5 years Small (0 to 499) USA/North America Indirect through broker 8.6 61.1 2 7.9 4.7 4.6 4.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.8 46.1 1 7.3 8.0 3.3 2.9
Over 5 years Large (500+) Outside North America Direct to customer 9.8 70.1 3 9.6 4.5 4.4 4.3
Less than 1 year Small (0 to 499) USA/North America Indirect through broker 4.8 47.1 1 8.3 5.2 1.2 2.1
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.0 60.1 2 8.6 3.7 5.0 4.0
Over 5 years Small (0 to 499) USA/North America Indirect through broker 5.5 65.1 3 8.0 5.2 4.6 4.7
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.0 37.1 1 6.4 8.4 2.4 1.6
Less than 1 year Large (500+) Outside North America Indirect through broker 6.0 53.1 1 6.6 8.2 4.3 3.3
1 to 5 years Large (500+) USA/North America Direct to customer 8.0 51.1 1 7.6 5.8 3.6 4.2
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.9 75.1 3 9.4 7.6 5.1 4.4
Less than 1 year Small (0 to 499) USA/North America Indirect through broker 4.8 47.1 1 8.3 5.2 1.8 2.1
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.4 61.1 2 7.8 7.9 4.1 3.9
Less than 1 year Large (500+) Outside North America Indirect through broker 4.8 51.1 1 7.1 9.9 2.8 2.4
Less than 1 year Small (0 to 499) Outside North America Direct to customer 6.4 49.1 1 7.6 7.4 4.4 3.9
1 to 5 years Large (500+) Outside North America Indirect through broker 6.8 55.1 2 5.6 9.1 4.5 4.5
Over 5 years Large (500+) USA/North America Indirect through broker 7.9 61.1 2 9.9 5.4 4.0 4.0
Over 5 years Large (500+) Outside North America Direct to customer 8.9 72.1 3 9.2 4.5 4.2 4.5
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 72.1 3 9.1 7.3 4.5 4.2
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.0 66.1 3 9.9 3.8 3.8 3.5
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.0 66.1 3 9.9 3.8 4.1 3.5
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 6.0 53.1 1 6.6 8.2 4.6 3.3
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 58.1 2 9.1 7.3 3.7 3.3
1 to 5 years Large (500+) Outside North America Direct to customer 7.6 55.1 2 5.1 5.9 5.1 4.5
Less than 1 year Large (500+) Outside North America Indirect through broker 4.8 55.1 2 6.0 8.0 4.3 4.0
Over 5 years Small (0 to 499) Outside North America Indirect through broker 7.3 65.1 3 8.9 8.2 5.0 4.2
1 to 5 years Large (500+) Outside North America Indirect through broker 6.3 56.1 2 6.2 6.9 4.0 3.7
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.0 52.1 1 7.2 8 3.0 2.5
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.1 69.1 3 8.8 6.7 4.1 3.9
Less than 1 year Large (500+) Outside North America Indirect through broker 6.3 55.1 2 6.3 8.4 4.4 3.4
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.8 61.1 2 9.7 4.8 4.0 3.6
Less than 1 year Large (500+) Outside North America Indirect through broker 5.2 48.1 1 5.0 8.2 3.7 3.1
Less than 1 year Small (0 to 499) Outside North America Direct to customer 6.3 48.1 1 7.4 7.2 4.0 3.7
1 to 5 years Small (0 to 499) Outside North America Direct to customer 6.1 48.1 1 5.5 6.0 4.3 4.3
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.3 59.1 2 9.1 8.3 4.6 3.9
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.4 44.1 1 6.7 9.2 3.7 3.4
1 to 5 years Large (500+) Outside North America Direct to customer 8.0 62.1 2 6.3 8.8 6.4 5.2
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.4 54.1 2 8.3 5.3 3.6 3.1
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.3 53.1 1 8.2 5.2 4.7 3.0
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.3 53.1 1 8.2 5.2 4.0 3.0
Less than 1 year Small (0 to 499) USA/North America Direct to customer 6.4 45.1 1 9.0 6.0 4.3 3.1
Less than 1 year Large (500+) Outside North America Indirect through broker 5.7 44.1 1 7.1 7.8 3.6 2.7
Less than 1 year Large (500+) Outside North America Indirect through broker 5.7 41.1 1 6.9 8.9 2.7 2.0
1 to 5 years Small (0 to 499) USA/North America Direct to customer 6.6 53.1 1 8.6 6.3 4.0 3.0
Less than 1 year Large (500+) Outside North America Indirect through broker 6.3 54.1 2 6.7 8.4 3.8 3.5
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 55.1 2 7.0 9.0 3.3 3.7
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 59.1 2 9.7 5.2 4.5 3.8
Over 5 years Small (0 to 499) USA/North America Direct to customer 8.6 66.1 3 9.9 6.8 5.0 3.9
Less than 1 year Small (0 to 499) USA/North America Direct to customer 7.3 50.1 1 8.6 6.7 4.8 3.6
Less than 1 year Large (500+) Outside North America Indirect through broker 6.3 55.1 2 6.3 8.4 2.8 3.4
Over 5 years Large (500+) Outside North America Direct to customer 8.7 67.1 3 9.9 6.8 4.3 3.9
Over 5 years Large (500+) USA/North America Direct to customer 8.6 65.1 3 9.3 6.2 4.0 4.5
Over 5 years Large (500+) USA/North America Direct to customer 8.4 66.1 3 9.7 6.7 4.9 4.1
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.4 59.1 2 9.7 5.2 4.6 3.8
Over 5 years Large (500+) USA/North America Direct to customer 9.9 70.1 3 9.6 4.5 4.0 4.3
1 to 5 years Small (0 to 499) USA/North America Direct to customer 8.0 51.1 1 7.6 5.8 4.4 4.2
Over 5 years Small (0 to 499) USA/North America Indirect through broker 7.9 75.1 3 9.4 7.6 4.7 4.4
Over 5 years Large (500+) Outside North America Direct to customer 9.8 70.1 3 9.6 4.5 4.6 4.3
Over 5 years Large (500+) Outside North America Direct to customer 8.9 72.1 3 9.3 7.4 4.4 4.3
Over 5 years Small (0 to 499) USA/North America Indirect through broker 6.8 61.1 2 9.7 4.8 4.7 3.6
Over 5 years Small (0 to 499) USA/North America Direct to customer 7.4 72.1 3 9.1 7.3 6.0 4.2
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 4.7 50.1 1 6.5 8.5 4.3 3.3
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 48.1 1 6.6 7.2 3.2 2.8
1 to 5 years Large (500+) Outside North America Indirect through broker 7.0 56.1 2 5.8 9.3 5.9 4.6
1 to 5 years Small (0 to 499) USA/North America Direct to customer 7.1 61.1 2 8.7 3.8 5.5 4.2
Less than 1 year Small (0 to 499) USA/North America Direct to customer 6.3 44.1 1 8.8 5.8 3.8 2.9
Less than 1 year Large (500+) Outside North America Indirect through broker 5.5 59.1 2 6.4 8.4 4.0 4.4
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 5.4 48.1 1 6.7 7.2 2.9 2.8
Less than 1 year Large (500+) Outside North America Indirect through broker 5.4 50.1 1 5.2 8.4 4.3 3.3
Less than 1 year Small (0 to 499) Outside North America Indirect through broker 4.8 40.1 1 6.4 8.8 3.6 3.0
Over 5 years Large (500+) USA/North America Indirect through broker 8.2 58.1 2 7.6 4.4 4.4 4.0
1 to 5 years Large (500+) Outside North America Indirect through broker 7.9 62.1 2 5.9 8.4 6.0 5.4
Over 5 years Large (500+) Outside North America Direct to customer 8.6 66.1 3 9.7 6.8 4.4 4.2
1 to 5 years Large (500+) Outside North America Direct to customer 8.2 59.1 2 5.5 6.3 5.9 4.9
Over 5 years Small (0 to 499) Outside North America Direct to customer 8.6 66.1 3 9.7 6.8 4.3 4.2

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