Bloomberg Customer Support Ticket Details:

Ticket Requester (Customer): Sam Smith

Time Submitted: 8:03 AM EST

Subject Line: Any Bloomberg solution for this? - Commodity

Ticket Body:

I saw that commodity prices have been going up by a lot, but I'm quite new to the Commodity market as I normally focus on fixed income only. Can you guide me to see if there is a way to monitor and analyze this on Bloomberg? It would be helpful to know if there is an indicator that tracks this movement with explanations on how to interpret/use the information.

The response should:

• Address customers professionally and acknowledge the gravity of their issue
• Anticipate follow up questions and address them already in the initial response
• Include clarifying questions if necessary, especially keeping follow-up conversation in mind.
• Provide step-by-step explanations and educate the client so that it can be easily replicated
• Ensure the customer does not feel demeaned upon suggesting what may seem like silly or simple solutions to solve.
• Highlight not only the feature but also the benefits of our solution as an element of a sales pitch
• Note that for complex issues, there is an escalation path to product specialists that you can utilize if unable to solve for the customer.

Using the template

Hi [name],

[Greeting, Acknowledge Customer Question, Outline Objective and Response]

• [Encourage customer to reach out to request a demo session or training]
• [Ask any clarification you might have].

[Suggestion #1]

• Features
• Benefit

[**if necessary** Suggestion #2]

• Features
• Benefit

[Provide follow-up channel and thank customer]

Sincerely,

[Name]