Question
Bloomberg Customer Support Ticket Details: Ticket Requester (Customer): Sam Smith Time Submitted : 8:03 AM EST Subject Line: Any Bloomberg solution for this? - Commodity
Bloomberg Customer Support Ticket Details:
Ticket Requester (Customer): Sam Smith
Time Submitted: 8:03 AM EST
Subject Line: Any Bloomberg solution for this? - Commodity
Ticket Body:
I saw that commodity prices have been going up by a lot, but I'm quite new to the Commodity market as I normally focus on fixed income only. Can you guide me to see if there is a way to monitor and analyze this on Bloomberg? It would be helpful to know if there is an indicator that tracks this movement with explanations on how to interpret/use the information.
The response should:
- Address customers professionally and acknowledge the gravity of their issue
- Anticipate follow up questions and address them already in the initial response
- Include clarifying questions if necessary, especially keeping follow-up conversation in mind.
- Provide step-by-step explanations and educate the client so that it can be easily replicated
- Ensure the customer does not feel demeaned upon suggesting what may seem like silly or simple solutions to solve.
- Highlight not only the feature but also the benefits of our solution as an element of a sales pitch
- Note that for complex issues, there is an escalation path to product specialists that you can utilize if unable to solve for the customer.
Using the template
Hi [name],
[Greeting, Acknowledge Customer Question, Outline Objective and Response]
- [Encourage customer to reach out to request a demo session or training]
- [Ask any clarification you might have].
[Suggestion #1]
- Features
- Benefit
[**if necessary** Suggestion #2]
- Features
- Benefit
[Provide follow-up channel and thank customer]
Sincerely,
[Name]
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