Bloomingdale’s is a chain of luxury department stores owned byMacy’s with more than 10,000 employees in 12 states. Founded in1872, Bloomingdale’s has been considered a destination store tofind the latest in fashion design. Although retail is a safe jobcompared to manufacturing, there are still numerous ways thatemployees can get hurt on the job. For example, employees can beinjured by falling off ladders which changing displays, incorrectlyusing boxcutters to open packages, or not following correctprocedures cleaning up broken glass on the retail floor whencustomers drop merchandise or knock it off of display shelves.Bloomingdale’s wants to reduce safety claims to lower costs byimproving employee knowledge of safe practices, providingconsistent safety training across departments and stores, andencouraging employees to call out their peers’ safe and unsafe workbehaviors and practices.

Bloomingdale’s currently uses a combination of approaches forincreasing employees’ safety awareness, including posting safetymessages in break areas, providing classroom training, and holdingpre-shift meetings. But Bloomingdale’s doesn’t believe employeesare getting a consistent safety message and it doesn’t know whetherthey understand safety practices and how to apply them while theyare working.

Bloomingdale’s is looking for a training approach that (1) canbe completed by employees during their work hours without takingthem off of the retail floor, (2) appeals to a diverse,multigenerational workforce, (3) is flexible enough so that it canbe customized to address the unique safety challenges that storesand departments have, and (4) provides a way to measure employeelearning and link their learning back to business goals. Based onthe case and you can also check out its website, answer ALL thefollowing questions.

1. Assume you were a T&D expert invited by Bloomingdale’s,conduct a NEEDS ASSESSMENT which can provide Bloomingdale’sinformation to choose proper training methods and identify thetypes of safety knowledge and skills that employees need (performall 3 analyses of a needs assessment and specify what are theassessment methods you will use to obtain information). (50 marks)(No more than 600 words)

2. Based on your needs assessment and in order to meet theexpectations described in the last paragraph, please recommend ONEtraining method for Bloomingdale’s. Explain the method and how itmeets Bloomingdale’s expectations for safety training. (25 marks)(No more than 300 words)

3. What evaluation outcomes should Bloomingdale’s measure todetermine the effectiveness of your proposed training method inQuestion 2? How would you collect those outcomes? (25 marks) (Nomore than 300 words)