Bob is a volunteer at an organization that provides services to older people in the community, enabling them to continue living in their own homes. Older clients are matched with volunteers, who agree to visit with them at least once a week to assist them with matters such as paying bills, performing light housework or yard work, and similar tasks. When their homes need modest upkeep or repairs, such as painting, volunteers with appropriate skills are assigned as a team to complete the job. The organization's director of volunteers recruits volunteers with needed skills, assigning them to clients and projects and ensuring quality in the work they perform. Bob was a building contractor and has recently retired. He has been a long-time but occasional volunteer. His wife, Mary, is a member of the board of directors, and Bob and Mary have been regular contributors to the annual fund-raising campaign. A few months ago, Bob approached the director of volunteers and said that he now will have more time and would like to do more work with the organization.

Delighted at the offer, especially in light of his professional skills, the director assigned him to supervise several home repair project teams. Recently, however, she became concerned when she heard from another volunteer that Bob was going way beyond the scope of the projects assigned. In one case, the project team was sent to do some painting for a homeowner, but Bob had performed some electrical wiring in the woman's house. In another case, he replaced some plumbing. The director became concerned about the risks in that type of work and the potential liability to the organization should something go wrong. In addition, she is now receiving complaints from other volunteers who have worked with Bob. One volunteer has told her that Bob treats other volunteers as if they were members of the crew of his former construction company.

And he doesn't treat them well. He assigns them work and then criticizes them for not doing it fast enough or well enough. Some of the volunteers have said that they will not work with him again. The volunteers director met with the executive director and discussed her concerns about Bob. The executive director was somewhat dismissive, saying she thinks Bob is a great asset to the organization. "After all," she said, "He's a professional builder. We are fortunate to have someone with his skills involved." She then added, "Anyway, it's difficult to do something about it with Mary serving on the board."

1) Identify the people and their relationships.

2) Identify the problem(s).

3) Who should do what?