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Bob sells 10 units of our product each week, and makes 10 follow-up phone calls to customers to assess their satisfaction. His, and the company's,
Bob sells 10 units of our product each week, and makes 10 follow-up phone calls to customers to assess their satisfaction. His, and the company's, performance in sales and customer service is excellent. As an incentive, Bob's employer increases his commission on each sale. Bob now sells 15 units a week. However, he is still only making 10 follow-up phone calls because his sales efforts have cost him time. The business overall is selling more units, but customer satisfaction is declining. This is an example of 'nonlinearity'. Group of answer choices True False
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