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BobTheCat Enterprises has contracted the services of FoxFirst Consulting to provide computer hardware, storage, business continuity, remote & on - premise support. FoxFirst has implemented

BobTheCat Enterprises has contracted the services of FoxFirst Consulting to provide

computer hardware, storage, business continuity, remote & on

-

premise support. FoxFirst

has implemented a HelpDesk ticketing system to assist with their support.

Describe the purpose and value of implementing a ticketing system

Explain how this process fits within the Guiding Principles

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