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Book introduction to Healthcare Management 4 th edition. Read Improving the Patient Experience at Major Medical Center at page 5 6 6 in the text.

Book introduction to Healthcare Management

4

th edition. Read

Improving the Patient Experience at Major Medical Center

at page

566

in the text.

,

answer only Discussion Questions

1, 3

and

6

at the end of the case.

(

. 568)

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