:both short and long-term decisions are made on how to manage and grow your restaurant business. Focus your attention on these issues:

- Short-term:how will you handle an extra $25 tip on a customer's bill that they say they did not authorize?

- Long-term: should you pursue an aggressive growth strategy by adding 20 restaurants, do nothing or something in between?

And answer the question:

1. Examine and identify the current "informal" quality control system.
   1. a. Recommend changes/improvements if your business expands to 20 restaurants or not?