Breaking bad news: when healthcare providers deliver bad news to patients and their families, please match the conceptPerceptionEmotionsSPIKES $($S$-$Setting up P$-$Perception I$-$Invitation K$-$Knowledge E$-$Emotions $5-$Summary$)$ assess pt perception$-$what they have been told and what they understand; identify if pt is in denialShare information through medical factsRespond to pt feeling, empathyPlanning and follow through on what comes next privacy, eye contact, emotional & physical support, tissues, seatedSummarySetting