Brief family History

Husband Name Abi with a student visa in Canada traveled out of Kenya 7th January 2020 to study, husband was not physically at the kids birthday all through 2020 and on their wedding anniversary ) but via video call only.

Wife's Name Tbi a manger at ABC bank in Kenya with 12 years banking , will be 40 next month Dec 20th 2020

Married 11years ago with 3 kids (1girl and 2boys)

Main Issue

The wife and kids apply for a visiting visa to see the husband in Canada on the 1st of February 2020 and till date (Nov 2020) no reply from the IRCC .

Question

1. state the key points to the Member of Parliament to help expedite your process for the family visiting visa process from the above details