• Briefly describe a group or organizational problem-solving situation in which you participated. The situation may be one that is resolved or ongoing.

• What was the shared purpose of the group, and how could an understanding of this shared purpose help group members work toward a positive outcome?

What channels of communication were present in the organization? Were they effective? Why or why not?

• What role did leadership play in effectiveproblem-solving and organizational communication?

• What methods did you use or could you now use to improve organizational communication to solve the problem?