Briefly describe alternative systems of and strategies for communication that might be used during a crisis when normal lines of communication are unavailable.

Then evaluate which systems and/or strategies might be most effective and explain why.

Briefly describe the vulnerable populations that may need to be reached during a crisis. Then explain potential strategies for reaching and communicating with these populations.

References

Video Program: CRM Learning. (Producer). (2000). Teamwork in crisis: The miracle of flight 232 [Video].

Note: The approximate length of this media piece is 31 minutes.

James, R. K. &Gilliland, B.E. (2017).Crisis intervention strategies(8th ed.). Boston, MA:CengageLearning.

Chapter 2, "Culturally Effective Helping in Crisis" (for review)

Chapter 6, "Telephone andOnlineCrisis Counseling"

Crisis Management in the New Strategy Landscape

Chapter 7, "Crisis Management: Taking Action When Disaster Hits"

Chapter 8, "Crisis Communication"

Balaban, V. (2006). Psychological assessment of children in disasters and emergenciesLinks to an external site.. Disasters, 30(2), 178-198.

Bolin, R., & Stanford, L. (1998). The Northridge earthquake: Community-based approaches to unmet recovery needsLinks to an external site..Disasters, 22(1), 21-38.

Langer, N. (2004). Natural disasters that reveal cracks in our social foundationLinks to an external site.. Educational Gerontology,30(4), 275-285.

Massey, J. E., & Larsen, J. P. (2006). Crisis management in real time: How to successfully plan for and respond to a crisisLinks to an external site.. Journal of Promotion Management, 12(3/4), 63-97.

Pir, T. (2009). The transformation of traditional mental health service delivery in multicultural society in California, USA, that can be replicated globallyLinks to an external site.. Counseling Psychology Quarterly, 22(1), 33-40.

Saunders, J. M. (2007). Vulnerable populations in an American Red Cross shelter after Hurricane KatrinaLinks to an external site.. Perspectives in Psychiatric Care, 43(1), 30-37.

Sorensen, J. R. (1989). Responding to student or teacher death: Preplanning crisis interventionLinks to an external site..Journal of Counseling and Development, 67(7), 426-427.