Briefly describe how organisational policies and procedures can assist in ensuring quality customer service for the business in the following areas.

a.Acknowledging and greeting customers:

b.Complaint and dispute management, including authority for different levels of personnel to resolve complaints, disputes, service issues and customer compensation:

c.Loyalty programs:

d.Presentation standards for customer environment and customer service personnel:

e.Pricing and service guarantees:

f.Product quality:

g.Refunds and cancellation fees:

h.Response times:

i.Staff training for customer service and technical skills: