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Briefly describe principles and techniques involved in managing theSatisfactory8following:answera.customer behaviourYesNob.specific customer needsc.customer researchd.customer relationse.ongoing product and service qualityf.problem identification and resolutiong.quality customer service deliveryh.record keeping
Briefly describe principles and techniques involved in managing theSatisfactory8following:answera.customer behaviourYesNob.specific customer needsc.customer researchd.customer relationse.ongoing product and service qualityf.problem identification and resolutiong.quality customer service deliveryh.record keeping and management methods
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Marketing In The Hospitality Industry
Authors: Ronald A Nykiel
5th Edition
0866123555, 9780866123556
