Bringle took the data to his summer intern with a request to complete three tasks:

$($a$)$

calculate relevant distribution KPIs for each year,

$($b$)$

compare the before and after data results, and

$($c$)$

identify the major problem areas and potential solutions.

Bringle stated: $$I need an accurate assessment by tomorrow morning about how we are doing and what needs to be fixed. I$$m counting on your!$$

Case Questions

Help the intern with the analysis by calculating KPIs for: $($a$)$ unit fill rate, $($b$)$ fulfillment accuracy, $($c$)$ on$-$time dispatch, and $($d$)$ productivity.

Make a comparative analysis of the KPIs for last year versus this year and comment on the problem areas.

What actions should BB management take to address the problems that you identified?

What benefits could BB gain by adopting warehouse technology and$/$or automation?