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Brown, E. & Lesyk, C. (2020). Where Did Our Server Go? A Case of Service Failure in a College Hotel Restaurant [Case study]. Retrieved from

Brown, E. & Lesyk, C. (2020). Where Did Our Server Go? A Case of Service Failure in a College Hotel Restaurant [Case study]. Retrieved from https://sk.sagepub.com/cases/where-did-our-server-go-service-failure-in-a-college-hotel-restaurant. Explain three service failures in this case study.

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