BSBFLM312 Task 1 - Contribute to the team effectiveness
PART B
Here's the scenario.
Football South Coast (FSC) is a sporting association based in a small town on the Victorian South-East Coast. It is responsible for the administration and development of football (soccer) for the Victorian South-East Coast. The Association is also part of a state association responsible for the development of Football, the Victorian Footballing Association (VFA). The VFA provides funding to FSC to achieve its strategic goals, which link into state goals for the development of football.
FSC employs a General Manager, Operations Team Leader, Marketing Officer, Administration Assistant, and Marketing and Communications Manager (you). The General Manager provides the link between FSC and Victorian Footballing Association by reporting to the Chief Executive Officer of the VFA on a regular basis, as well as participating in monthly meetings.
The following is from the FSC Strategic Plan:
FSC's Vision is to be the number one sport played through South East Victoria.
FSC's Mission is to grow football by supporting members and the football community through, strong leadership, sound communication and the provision of a clear strategic direction that secures the sport's long-term prosperity.
Values listed in its 2015 Strategic Plan include:
? Operating with trust and Integrity with each other, as well as with members and the community.
? Customer focus through appreciation of interests and passion of our members and the broader football community.
? Camaraderie through recognising the superior strength and efficiencies of good team work
? Innovation through best practice and change
? Openness and transparency in communicating with our members, customers and the broader community.
There are three key strategic goals:
1. Improve participation in community football, specifically to increase the total number of players by 4% in 2016
2. Increase the participation of girls (5 - 18) by 2% in 2016
3. Develop strategies to increase the number and skill level of volunteers involved in sporting clubs associated with Football South Coast
For the purposes of this assessment your team are the Marketing Officer and Administration Assistant and you report directly to the General Manager.
Questions:
1. Prepare for team meeting. The purpose of the team planning discussion is to ensure that strategic goals are met and translated into clear action to be performed by all the team. This will also involve identifying training requirements for the team. Your team will meet to discuss and document team actions for the following year to achieve the strategic goals. Prior to the team meeting, research and make notes on ideas for actioning the identified goals in the Strategic Plan to share with your team members at the meeting. This should include actions that relate to the strategic goals, as well as actions that can be taken to develop team skills and knowledge. For example, external professional development (provide specific examples). You should also research the strategic plans of a range of sporting associations to get ideas. Also review the Team Performance Plan Template, as all actions determined during the meeting will be recorded in this to document the meeting's outcomes. 2. Develop an agenda for the meeting. Prior to the meeting you are required to develop a meeting agenda, which will be sent to all of attendees prior to the meeting. Use the Meeting Agenda Template to guide your work.3. Draft an email to your team (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment. The email text should invite them to attend a meeting and explain the purpose of the meeting. Include details of the Strategic Goals for which you will develop a team plan. Ask your team members to think about the Strategic Goals and to develop ideas prior to the meeting, and to come prepared to share their ideas. The email text should include the date and time of the meeting, as well as the expected duration (1 hour). Attach your meeting agenda to the email. You will need to send your email at least 5 working days prior to the meeting.4. Conduct team meeting. Your team members will be organised by your assessor and will include at least one other student, as well as your assessor to represent the positions of Marketing Officer and Administration Assistant. At the meeting, you must begin with an introduction, which will include stating the purpose of the meeting. You should also explain the structure of FSC in terms of their relationship with the Victorian Footballing Association. You must also indicate to all team members that it is important for them to take an active role in the planning meeting so that their ideas for implementing the strategic plan and associated goals for the upcoming 12 months will be taken into consideration and included in the team planning framework. Ask your team for ideas for actions that can be taken to achieve the strategic goals and write them up on a white board. Make sure you include ideas about training and development opportunities for the whole team.Work with your team on each section of the planning template. During the meeting, you are required to demonstrate effective interpersonal and communication skills including: . Speaking clearly and concisely . Using effective non-verbal communication skills to encourage audience interest . Responding to questions . Asking questions to seek feedback . Use of active listening techniques to confirm and clarify understanding. During the meeting, your assessor, in the role of one of the staff members, will raise a workplace concern during the team planning session. You should acknowledge the concern raised in an empathetic manner and indicate that this will need to be discussed with the General Manager. You are required to consider and provide feedback on the concern after the meeting when you email the team planning template to the team in the next task.5. Draft an email to the General Manager (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should seek input on the workplace concern raised at the meeting. The input provided by the General Manager (your assessor) will need to be shared with the team as part of the next assessment task. 6. Develop a team performance plan. The plan should be based on the ideas raised at the meeting. Be as specific as possible when writing about activities that are to be performed. Use the Team Performance Plan Template to Guide your work. 7. Draft an email to your team members (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment. The email text should include: . A request for feedback on the team plan. A schedule of meetings for the next 12 months to support the implementation of the actions documented in the plan. The schedule should commence following the meeting date and for the next 12 months. You can decide on the frequency of the meeting. An outline of the actions you intend to take to address the workplace concern raised at the team planning meeting and based on your discussion with the General Manager. . A brief overview of the training and development activities that you intend to implement over the next 12 months to address training needs identified in the team plan. Attach your team performance plan to the email. The email should be sent to the team no later than 2 days following the meeting
