BSBLDR502 Assessment 1 Performance objective You will demonstrate the skills and knowledge required to plan communication systems. Assessment Description For this assessment, you will need to read and respond to a range of tasks by answering a set of written questions. What you have to do You are a communications consultant. You have been engaged by JKL Industries to revise and update strategies and processes to manage communications and information flow within the organisation. Before starting this assessment you must familiarise yourself with the JKL Industries business plan in Appendix 1; this will give you the information to help you in your role a Consultant. You are also required to read the JKL Industries overview Appendix 2 Your role You are a communications consultant. You have been engaged by the General Manager of JKL Industries to revise and update strategies and processes to manage communications and information flow within the organisation. Note that the senior management team may be resistant to changes to communication strategies, policies and procedures. In particular, they are concerned that a new approach to communications may result in a less cohesive organisation. You will need to ensure your communications strategy and processes address organisational issues, while using your highly developed interpersonal skills to engage and motivate the senior management team to embrace your proposed changes. https://www.coursehero.com/file/18686503/Assessment-1/ This study resource was shared via CourseHero.com 2 LA019825; Assessment 1; BSBLDR502 Ed 1 New South Wales Technical and Further Education Commission, 2016 (TAFE NSW - WSI), Archive version 1, August 2016 Task 1 You are required to complete the template in Appendix 3 - Communication Strategy to show how you will communicate the upcoming changes within JKL. The template focuses on three different divisions in JKL. 1. Sales Division. 2. Rentals Division. 3. Service division. Sample layout: Issue Organisational response to address the issue Division Communication Strategy What is the rationale for this this strategy Resources required Decline in sales New clients in the pipeline Sales meeting Foster team work and share best practices. Share information Foster a strong sales culture Whiteboard Power point Task 2 In the Scenario provided internal management review feedback was collected and a number of communication and consultation issues were highlighted. Develop a feedback procedure to ensure ideas raised are dealt with promptly and appropriately. You must take into account the JKL Code of ethics and legislative requirements. Task 3 Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution.