BSBWOR502: Assessment 2 Performance objective For this task, you will demonstrate the skills and knowledge required to develop strategies Assessment Description This assessment describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams; this assessment will focus on the knowledge and skills required to develop the team as an effective unit and support team activities. You will address how to monitor performance and provide feedback; develop processes to identify and resolve issues. Note to the student: The following assessment need not focus on any one practice, organisation or business. If you are currently employed then you may structure your responses using examples from your current employment; or you may respond using experiences from a previous employment, or a combination of several workplaces. If you are not employed you may use experiences from previous employment or a workplace you are familiar with. Your responses would include what you would see as most appropriate for that question, as if you were employed. You may use examples from personal and/or social experiences if relevant to the question. If you are not currently working you can research a workplace of your choice then respond to each of the activities. What you have to do Research and review an existing team in your organisation or one with which you are familiar and then complete each of the tasks below. Your response should be written to a standard suitable for consideration by your senior managers. Task Task 1: Introduction - (Approximately 100 words) Write a brief profile of your team; include the size, the type of work team, their purpose, why they exist and what they want to achieve. LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 1 Task 2: Skills and Consultation - (Approximately 400 Words including parts a, b and c) a) In order to improve the performance of your chosen team. You are requested to identify a range of skills that your team should have to enable the team to be more productive. b) Explain how the above skill/s will help a team move through Tuckman's stages of team development to the 'performing' stage. c) Discuss the role consultation plays in a work team to establish a common understanding of how organisational goals and objectives are achieved by team and individual responsibilities. Provide two examples from your workplace or one with which you are familiar. Task 3: Performance Plan - (Approximately 400 Words including parts a and b) a) Using the template provided below, develop a performance plan in consultation with your team and stakeholders to help achieve team goals: Team Performance Plan Objective: What needs to be achieved, to what standard and within what timeframe? Actions Timeline Responsibilities Resources Review dates What are the major steps that need to be taken to achieve your team objective? What are the end dates for each separate action? What roles will team members need to take in order for the objective to be achieved? What materials equipment, systems, processes and / or funds will be required? What are the major review dates where progress can be checked by the team? (max of four steps) Who will be responsible for which actions or key steps? 2 What are the major milestone dates that will require progress checks, review or signoff? LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 Indicators or measures of success: Potential barriers: Dependencies: b) Determine outcomes, outputs and KPIs for each team member - for example, determine agreed responsibilities, quality standards and how performance quality or achievement of tasks will be measured. Complete the following table for three team members. Team Member Determined Outcomes Agreed responsibilities Standard to be achieved How the task will be measured 1 2 3 Task 4: Supporting the team members - (Approximately 100 words including parts a and b) a) Coaching refers to the act of directing, guiding, training and supporting individuals and team members. Discuss how you can use coaching to support your staff. b) Review a mentoring program and discuss it effectiveness. What recommendations would you make to improve the program? Task 5: Develop strategies to encourage input - (Approximately 100 words including parts a and b) a) Develop three strategies to improve the participation of your team in planning and decision making. b) Timat is a national retailing organisation. To address declining sales a team was put together with specialised skills to find the real needs of customers. The team roles included people from a range of different departments including marketing, buying, LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 3 sales, finance, operational, human resource and design. The aim was to have the departments work together as a team, with a focus on problem solving. The specialist experienced several team problems, which caused it to become dysfunctional and was threatening to be disbanded. You are called in to help get the team back on track you recognise that no one appears to be taking responsibility. Using the template below develop a policy and procedure to ensure the team members take responsibility for their own work and assist others to undertake required roles and responsibilities. Purpose: Scope: Policy: Procedure: Responsibility for implementation: Related Legislation: Approved by: Approximate length: Sufficient to adequately cover the questions above but as a general guide 1700 - 2000 words plus attachments. 4 LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 Checklist I have: Completed ALL questions in this assessment task Clearly labelled each part of the assessment i.e. Task 2 a) Included my name, student number, unit number, assessment number Reviewed and spell checked my document Saved a copy on my own computer. LA019829 Assessment 2, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 5