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Budget airlines are a new service in China. Neither their passengers nor the airlines know what to expect from each other. When there is a
Budget airlines are a new service in China. Neither their passengers nor the airlines know what to expect from each other. When there is a gap between what customers want and what management thinks customers want, as in this case, it is referred to as which of the following? a service paradigm b four dimensions of service quality c service pyramid d gap model of service quality
Budget airlines are a new service in China. Neither their passengers nor the airlines know what to expect from each other. When there is a gap between what customers want and what management thinks customers want, as in this case, it is referred to as which of the following?
a service paradigm
b four dimensions of service quality
c service pyramid
d gap model of service quality
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