Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Build a Logical ERD using the below business description. Calls-R-Us is a call center company that provides phone call services for businesses that don't have

image text in transcribed

Build a Logical ERD using the below business description. Calls-R-Us is a call center company that provides phone call services for businesses that don't have a call center of their own, or periodically need to expand beyond their capacity. The businesses they facilitate calls for provide scripts for their generic call center agents to use to interface with each customer. Calls-R-Us employees who take calls are called, agents. An agent can have calls with many customers, and each customer can have calls with many agents. For each phone call that occurs, Calls-R-Us also needs to know which business the call is for. For example, a customer named Margaret may call and speak with an agent named Phil to inquire about her Comcast invoice. Therefore, the phone call can be considered the intersection of the agent, the customer, and the company that Calls-R-Us is taking the call for For each agent, Calls-R-Us wants to track the AgentID, FirstName, LastName, Title, and Hire Date. For each customer, Calls-R-Us wants to track the Customerld, FirstName, LastName, and Phone Number. For each business, Calls-R-Us wants to track the Business D, Name, Contact Name (ContactFirstName, ContactLastName), and Phone Number. For each call, Calls-R-Us wants to track the Date, BeginTime, and EndTime of the call. Of course, Calls-R-Us wants to know which agent, customer, and business the call was related to as well. Assume that: Agents and businesses may be added to the database before any calls are associated with them. Customer information is added to the database when they make their first call to the call center

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_step_2

Step: 3

blur-text-image_step3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Modern Database Management

Authors: Jeffrey A. Hoffer Fred R. McFadden

9th Edition

ISBN: B01JXPZ7AK, 9780805360479

More Books

Students also viewed these Databases questions

Question

Design a job advertisement.

Answered: 1 week ago

Question

Be familiar with the five basic ways to manage demand.

Answered: 1 week ago