BUS 231-005 Class Name: innovation. 8. The is a unit separate from the rest of the organization responsible for the development of a major a. new product group b, matrix group e. new-venture team d. vertical group e. change team 9. Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are a. freezing, changing, and intervention. b. unfreezing, change agent, and freezing c. unfreezing, changing, and refreezing d. intervention, refreezing, and change agent. e. none of these. 10. What is force field analysis? a. The analysis of the forces that drive customers to a certain organization b. The analysis of the forces that drive the organization of a company c. The process of determining which forces drive and which resist a proposed change d. The process by which an organization forces changes to occur e none of these Indicate whether the statement is true or false 11. Hiring and keeping quality employees is one of the most urgent concerns for today's organizations. a. True b. False 12. The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term a. True b. False 13. People who work for an organization, but not on a permanent or full-time basis are called "employees of choice. a. True b. False 14. Recruiting activities can be divided into (U) intemnal recruiting including promote from within" policies, and (2) external recruiting including the use of headhunters a. True b. False Page 2