BUS 301 Study Guide Exam #2 Spring 2024 Know about informal, task, interest and formal groups Know about Tuckman's stages of group development- forming, storming, norming, performing Know about the Punctuated Equilibrium Model Know about role expectation, role perception, norm identity Know about the Zimbardo prison experiment Know about conformity, coercion, commitment, convergence, confluence Know about anti-social behavior in the workplace Know about high and low status individual behavior Know about self-managed teams, problem solving teams, technical teams Know what companies need to supply for adequate resources for effective teams Know about conscientious, extroverted, introverted, agreeable and open people Know about social loafing and teamwork Know about the Grapevine Know about cross-cultural communication Know about the communication channels, -encoding, decoding channels, etc. Know about the communication messages for distortion, noise, disruption Know about upward and downward communication Know about the benefits of emails Know about trait theory Know about leaders with high initiating structure Know about Fiedler's model (LPC) questionnaire and task and relationship orientation Know about Hersey and Blanchard Situational Leadership theory for ability and willingness Know about the LMX theory (Leader Member Exchange) and "In or Out" determination Know about Path Goal Theory