BUSINESS CASE

Katappa and Bahubali have decided to step back from their operations with Mahishmati Industries and have chosen to open a computer sales and service business in Surat, called Bahubali 8000 IT. Bahubali 3000 works with residential customers rather than commercial customers. They sell computer systems, do in-home installations, run training classes for customers, and service computer systems. They have a single location in Surat, but they have plans to expand soon to Baroda, Ahmedabad, and Vapi.

Bahubali 8000 has four main departments as described above: sales, installations, training, and service. Each department has a manager as well as staff, and there is a general manager as well. There are three sales representatives, three installers, three trainers, six service technicians, and some support staff.

After hearing of the excellent reputation of Xaviers INFO students, Katappa and Bahubali have decided to hire you to build the custom information system for their business.

In your first meeting, Bahubali provided an overview of the business processes and staff members. She identified the managers within the company: Ram is general manager and oversees all operations, Shyam is the sales manager, Ajay manages installations, Vijay is the training manager, and Riya is the service manager. Priya is the office manager, managing the companys business details. Priya employees include Rimpy and Navjot, who both look after human resources and payroll, and The Vision, who looks after employee benefits.

The sales department has three sales reps: Shikha, Pavit, and Pari. The installation department has three installers: Kashish, Asuntha, and Rani. The service department has six service technicians: Tanvi, Jal, Bhagya, Krupa, Shivam, and Chulbul. The trainers are Sanjam, Pal, and Gurdeep. The trainers have a classroom that has ten computers with network access. People coming in for training will be assigned one of ten generic guest accounts.

Each of the named people in the above section should have their own workstation, and of course their own user account. The sales department has one printer. The service department has two pooled laser printers. The installations department has one printer, and one printer is shared by everyone (trainers and students) in the training department. The company also has a workstation for the companys receptionist, who reports to Priya (the receptionist uses a generic Receptionist account). Priyas administrative department has two pooled printers. Storage for the entire business should be provided using a NAS or SAN system, but for the purposes of the project all shared folders will be stored on the main server.

Note that while Katappa and Bahubali own the business and are considered part of the organization, they do not work in the business on a day-to-day basis, so they do not have user accounts or workstations in the system.

Internet access is via a broadband connection with a local Internet service provider. Guest WiFi is provided for customer convenience, but this does not need to be implemented in your project.

To do:

Price Chart

• Create a price list that includes prices for all the hardware for the system, including computers, printers, network storage devices, and networking hardware such as routers and/or switches. You will not have to price out cabling, power supplies, and the like, but you should include any software and client access licenses (CALs) required to use Windows Server. Make sure you include URLs for each items price, so the prices can be confirmed after you submit your work.

Define the network's hardware components and determine approximate costs for the information system

Provide cost data for the system's hardware, software and licenses, including references for your prices