Business Information Systems and Process

Choose any one of the topics on business information systems for this task using a published case study. Discuss and present the BIS topic drawing your analysis from the case study. Some suggested topics/areas are (but not limited to):

a. Business Process Improvement (BPI)

b. Business Process Re-engineering (BPR)

c. Customer Relationship Management (CRM)

d. Enterprise Resource Planning (ERP)

e. Supply Chain Management (SCM)

f. Lean Operation

g. Six Sigma

h. Total Quality Management (TQM)

For my question, i am choosing the supply chain management of AMAZON as my case study

Summarise the main findings from the case study to demonstrate your understanding of the philosophies of SCM. You could discuss the topic at a conceptual level, e.g. what is SCM, some background information, advantages and disadvantages, use the case study to illustrate how practical amazon's SCM is. Then you could discuss the high-level results (fail or success, how much they save cost), other interesting aspects such as the lessons learned, main challenges, the critical success factors, etc.