Business Management Offering 1500 pts:

QUESTION 1

Managers who announce they have an "open door" policy and actually want people to use it are encouraging

		written communication.
		upward communication.
		horizontal communication.
		whistle-blowing.
		the creation of the grapevine.

2 points

QUESTION 2

In contrast to Fiedler's theory, path-goal theory assumes that leaders

		have little tolerance for their least-preferred coworker.
		can change their leadership style to fit the demands of a particular situation.
		should maintain a consistent leadership style to avoid confusing subordinates.
		must find a fit between their leader styles and the situation.
		should always maintain a participative leader style.

2 points

QUESTION 3

The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan, tuition and fees, alumni contributions, and research grants. This is an example of a(n) ____ budget.

		operations
		capital expenditures
		nonmonetary
		output
		revenue

2 points

QUESTION 4

Which of the following includes nonverbal communication?

		An e-mail message
		A Skype video conference
		A legal contract
		iTouch
		cell phone conversation

2 points

QUESTION 5

Performance appraisals are part of ____ control.

		physical
		human resource
		information
		financial
		quality

2 points

QUESTION 6

All of the following are basic components of a total quality management (TQM) strategy EXCEPT

		employee involvement.
		technology.
		materials.
		strategic commitment.
		All of these are basic components of a TQM strategy.

2 points

QUESTION 7

Human resources had four people interview applicants. They each posted their comments on an internal blog. Each of them picked a candidate for a position. This is a(n)

		virtual team.
		interest group.
		informal group.
		task force.
		functional unit.

2 points

QUESTION 8

Leadership is

		a process.
		a property.
		using influence to shape behavior without using force.
		a set of characteristics found in people who are leaders.
		all of these.

2 points

QUESTION 9

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

		reliability.
		serviceability.
		features.
		durability.
		All of these can be used to assess quality.

2 points

QUESTION 10

Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time?

		Balance sheet
		Balance sheet budget
		Income statement
		Revenue budget
		Capital expenditures budget

2 points

QUESTION 11

All of the following are examples of organizational barriers to effective communication EXCEPT

		noise.
		information overload.
		reluctance to communicate.
		semantics.
		status differences.

2 points

QUESTION 12

Which of the following is characteristic of a task group?

		Created to accomplish a wide range of purposes
		Formed by the members
		Has a stated or implied time horizon
		Can be an autonomous work group or a functional group
		Purposes may not be consistent with those of the organization

2 points

QUESTION 13

Telecommunication allows managers to send messages through

		electronic mail systems.
		twitter.
		voice messaging.
		smart phones.
		All of these.

2 points

QUESTION 14

At Toyota, parts are delivered to the assembly line instead of a storage warehouse. This is an example of

		just-in-time inventory.
		benchmarking.
		management by objective.
		quality circles.
		computer-assisted manufacturing.

2 points

QUESTION 15

Punishment involves the use of ____ power.

		legitimate
		reward
		referent
		expert
		coercive

2 points

QUESTION 16

Which of the following would be viewed as a measure of the firm's ability to meet its long-term financial obligations?

		Debt ratio
		Balance sheet ratio
		Return on investment
		Operating ratio
		Liquidity ratio

2 points

QUESTION 17

Which of the following is a common reason for joining a group?

		Interpersonal attraction
		Group activities
		Identification with group goals
		Instrumental benefits from membership
		All of these.

2 points

QUESTION 18

During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group?

		Norming
		Storming
		Forming
		Performing
		Controlling

2 points

QUESTION 19

Vikranta is reading a policy letter about absences. In terms of the communication process, this is an example of

		noise.
		decoding.
		information overload.
		channel selection.
		encoding.

2 points

QUESTION 20

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money. This is part of a

		screening control.
		preliminary control.
		postaction control.
		human resources control.
		financial resources control.

2 points

QUESTION 21

All of the following are situational theories of leadership except

		the LPC model.
		the path-goal model.
		Vroom's decision tree approach.
		the Ohio State Studies.
		None of these are situational theories of leadership.

2 points

QUESTION 22

Johnson & Johnson does not require its various divisions to report in frequently. It believes in letting each manager have the authority to respond quickly to environmental changes. These changes do not have to be approved by Johnson & Johnson before they are implemented. Johnson & Johnson has ____ strategic control.

		bureaucratic
		inappropriate
		decentralized
		formalized
		inflexible

2 points

QUESTION 23

Ashley was interviewing for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of

		miscommunication.
		semantics.
		decoding.
		noise.
		None of these.

2 points

QUESTION 24

What is the basic assumption of situational approaches to leadership?

		Increasing worker job satisfaction through considerate leadership will get the best results.
		Initiating structure for employees so they know exactly what needs to be done will be most effective.
		The appropriate leader style will vary from one set of circumstances to another.
		Effective leaders can be identified by certain traits.
		Some factors make leader behavior unnecessary.

2 points

QUESTION 25

At the opposite ends of the single continuum used by the Michigan studies are the leader's ____ and ____.

		initiating-structure behavior; consideration behavior
		job-centered leader behavior; employee-centered leader behavior
		concern for production; concern for people
		task-oriented behavior; relationship-oriented behavior
		None of these.

2 points

QUESTION 26

A convenience store provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline. This is an example of ____ utility.

		time
		statistical
		form
		quality
		All of these.

2 points

QUESTION 27

According to Fiedler, a task is structured when it is

		routine, difficult to understand, and unambiguous.
		routine, easy to understand, and ambiguous.
		nonroutine, difficult to understand, and ambiguous.
		routine, easy to understand, and unambiguous.
		None of these.

2 points

QUESTION 28

A(n) ____ compares different elements of a balance sheet and/or an income statement to one another.

		income statement
		balance sheet
		internal audit
		operations budget
		ratio analysis

2 points

QUESTION 29

Two years after purchasing a home, Victor received a check in the mail from his attorney. An accountant had found a discrepancy. The accountant conducted a(n)

		internal audit.
		debt audit.
		cash flow audit.
		balance audit.
		liquidity audit.

2 points

QUESTION 30

Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with just a few suppliers. What are the advantages of doing this?

		Increased use of automation
		More control over raw material delivery
		Fewer materials used in the process
		All of these.
		Only "increased use of automation" and "more control over raw material delivery"

2 points

QUESTION 31

Information that is complete

		must be available at the appropriate time.
		must present all pertinent facts.
		must accurately reflect the real world.
		must have bearing on the problem at hand.
		All of these.

2 points

QUESTION 32

The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.

		conflict
		forming
		performing
		storming
		norming

2 points

QUESTION 33

Which barrier to communication exists when the sender is NOT considered a reliable source of information?

		Overload
		Semantics
		Prejudice
		Credibility
		Poor listening habits

2 points

QUESTION 34

Siemens reorganized its structure. Planning the change were members from HR, strategic planning, communications, operations and the new cluster president. After the change was implemented, the group stopped meeting. This was a(n) ____ group.

		functional
		task
		interest
		work team
		change

2 points

QUESTION 35

Management by wandering around increases ____ communications within an organization.

		written
		vertical
		horizontal
		whistle-blowing
		the use of the grapevine

2 points

QUESTION 36

The set of processes and systems used by organizations to convert resources into products or services is called

		quality.
		technology.
		manufacturing.
		automation.
		None of these.

2 points

QUESTION 37

When the sent role is unclear, the result is

		intrarole conflict.
		role dynamics.
		role ambiguity.
		storming.
		interrole conflict.

2 points

QUESTION 38

Which of the following is NOT a major form of operations control discussed in the text?

		Preliminary
		Screening
		Postaction
		Functional
		All of these are major forms of operations control.

2 points

QUESTION 39

A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

		functional
		task
		interest
		work team
		None of these.

2 points

QUESTION 40

Demonstrating personal excitement or passion about something is part of ____ leadership.

		charismatic
		entrepreneurial
		symbolic
		integrative
		participative

2 points

QUESTION 41

Which of the following is the most common means of financial control within organizations?

		Financial statements
		Ratio analysis
		Budgets
		Financial audits
		Benchmarking

2 points

QUESTION 42

Which of the following factors influences the encoding process?

		The content of the message
		The familiarity of the sender and receiver
		The sender's personal distractions
		The message composition or makeup
		All of these.

2 points

QUESTION 43

Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.

		product
		cellular
		specialized
		fixed-position
		process

2 points

QUESTION 44

The standards of behavior that a group accepts for its members are called

		norms.
		roles.
		rules.
		customs.
		values.

2 points

QUESTION 45

The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as

		features.
		conformance.
		reliability.
		durability.
		serviceability.

2 points

QUESTION 46

Traits that matter for leadership include all of the following EXCEPT

		intelligence.
		attractiveness.
		honesty.
		integrity.
		communication ability.

2 points

QUESTION 47

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of

		benchmarking.
		conformance sampling.
		acceptance sampling.
		in-process sampling.
		None of these.

2 points

QUESTION 48

Which of the following is NOT an example of an individual who is leading?

		A person identifying detailed steps
		A person delegating authority
		A friend convincing you to accept a date
		A person planning detailed evaluations
		A person establishing timetables

2 points

QUESTION 49

Which of the following is a primary factor in distinguishing among different types of groups?

		Size
		Type of leader involved
		Organizational level
		Goal or purpose
		None of these.

2 points

QUESTION 50

A ____ organization is one that transforms resources into an intangible output and creates time and place utility for its customers.

		manufacturing
		production
		service
		profitable
		None of these.