Business plans Feedback Surveys and Forms Business and Communication Plans Reports Service-level agreements (SLAs You will be assessed on your practical skills to: Analyse and interpret information from the documentation about the organisation's internal, external environment and identify two of each of the following: Management decisions in relation to change Organisational objectives Performance gaps Change opportunities Business threats Discuss and identify requirements for change for change that support organisational objectives from workplace documentation Discuss and seek information, clarify, questioning, confirm understanding and active listening After consultation, complete the " SWOT Analysis" and "PESTLE Analysis" sections of the Change Management Project Plan. Submit the partially completed Change Management Project Plan with the completed "SWOT Analysis" and "PESTLE Analysis" sections to your assessor