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BUSINESS PROCESS EXERCISE Break into groups of 1 - 2. Prepare one page blank sheet Brainstorm steps (and participants) of process for a routine visit

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BUSINESS PROCESS EXERCISE Break into groups of 1 - 2. Prepare one page blank sheet Brainstorm steps (and participants) of process for a routine visit to the dentist or doctor (from Dr. office perspective). Include steps from appointment setting to payment. Create Swimlane diagram to illustrate

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