Business Requirements Analysis
Task 1 Root Cause Analysis Briefly answer the following: Why is it important to perform root cause analysis on an identified business need? What are the consequences of not performing a root cause analysis? Task 2 Needs Assessment Scenario The Chief Operations Officer for State Rail has called your BA team to a meeting. The news is not good."Team, we have a big problem. We don't have enough drivers for all our trains! We've had to cancel many services. Our customers are revolting!"After further discussion, the COO has provided some additional detail of the issues: 20-30% of daily services have had to be cancelled In the past, drivers have regularly accepted 30 hours per week of overtime work (on average) The number of scheduled services has increased due to the commissioning of 2 new lines New timetables were calculated 6 months ago, based on the total hours worked by drivers Recently, more drivers than usual have declined overtime work There has been a recent rise in the number of drivers quitting the job Corporate policy states that to become a driver, a person must first have worked three years as a guard Customers are venting their frustrations on social media State Rail is the only provider of public rail services in the State Training new drivers takes 9-12 months, on average A revised timetable will need to be released There is an acute shortage of driver trainers (staff with sufficient experience to teach new candidates how to drive trains) A corporate policy states that all new driver training must be done in-house There has been a recent rise in the number of drivers taking sick and/or stress leave Drivers have had pay rises of 2% per year over the last 3 years Drivers in other states have a base pay rate $20,000 higher than State Rail drivers, on average Many drivers that have quit have taken up new positions driving trains for large, private mining interests in the West. The mines are remote but pay at least double the salary of State Rail. Normal media channels are reporting on the problems. Weekly trip numbers have suffered - many people are now preferring to drive, take a bus or make other travel arrangements. The COO has asked your team to analyse the problem so that work can commence on finding a solution. You have one week. The COO has asked your team to analyse the problem so that work can commence on finding a solution. You have one week. Task 2.1 Conduct a basic SWOT Analysis, suggest 4 potential strategies using TOWS matrix. (Refer lecture 2 slide #10) Task 2.2 Who are the main stakeholder groups that you should involve in your needs assessment? Provide a RACI chart that shows each group's level of involvement for each needs assessment activity. Task 2.3 Write a problem (or situation) statement that succinctly captures the problem, who or what is affected, and the impact on the organisation. Task 2.4 Define the business goals for a project that will address the problem. Also define four objectives that, if met, will indicate project success. Task 2.5 Conduct a Root Cause Analysis, using a Fishbone diagram, for the overall train service cancellation problem. Task 1 Root Cause Analysis Briefly answer the following: Why is it important to perform root cause analysis on an identified business need? What are the consequences of not performing a root cause analysis? Task 2 Needs Assessment Scenario The Chief Operations Officer for State Rail has called your BA team to a meeting. The news is not good."Team, we have a big problem. We don't have enough drivers for all our trains! We've had to cancel many services. Our customers are revolting!"After further discussion, the COO has provided some additional detail of the issues: 20-30% of daily services have had to be cancelled In the past, drivers have regularly accepted 30 hours per week of overtime work (on average) The number of scheduled services has increased due to the commissioning of 2 new lines New timetables were calculated 6 months ago, based on the total hours worked by drivers Recently, more drivers than usual have declined overtime work There has been a recent rise in the number of drivers quitting the job Corporate policy states that to become a driver, a person must first have worked three years as a guard Customers are venting their frustrations on social media State Rail is the only provider of public rail services in the State Training new drivers takes 9-12 months, on average A revised timetable will need to be released There is an acute shortage of driver trainers (staff with sufficient experience to teach new candidates how to drive trains) A corporate policy states that all new driver training must be done in-house There has been a recent rise in the number of drivers taking sick and/or stress leave Drivers have had pay rises of 2% per year over the last 3 years Drivers in other states have a base pay rate $20,000 higher than State Rail drivers, on average Many drivers that have quit have taken up new positions driving trains for large, private mining interests in the West. The mines are remote but pay at least double the salary of State Rail. Normal media channels are reporting on the problems. Weekly trip numbers have suffered - many people are now preferring to drive, take a bus or make other travel arrangements. The COO has asked your team to analyse the problem so that work can commence on finding a solution. You have one week. The COO has asked your team to analyse the problem so that work can commence on finding a solution. You have one week. Task 2.1 Conduct a basic SWOT Analysis, suggest 4 potential strategies using TOWS matrix. (Refer lecture 2 slide #10) Task 2.2 Who are the main stakeholder groups that you should involve in your needs assessment? Provide a RACI chart that shows each group's level of involvement for each needs assessment activity. Task 2.3 Write a problem (or situation) statement that succinctly captures the problem, who or what is affected, and the impact on the organisation. Task 2.4 Define the business goals for a project that will address the problem. Also define four objectives that, if met, will indicate project success. Task 2.5 Conduct a Root Cause Analysis, using a Fishbone diagram, for the overall train service cancellation
