businesz

Question 31 (2 points) As discussed in class, the arrival rate of a service delivery process is the: a) Time that elapses between customer arrivals b) Time required for a customer to arrive at the service facility location c) Time required for a service worker to arrive to respond to a customer d) Time required for service delivery tools to reach the location where the customer is waiting e) The number of customer per unit time (e.g., hour) who arrive for service delivery