Bus-Unit 26 - Graded assignment Course: Associate & Diploma in Business Unit No. 26 Unit Title Work effectively in a Business Environment CoE Document No: Matrix Code: BSUBA 10026 24 Student Name: Student ID Grade: Learner Assessment Submission and Authenticity Declaration Trainee declaration I certify that the evidence submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice Trainee signature. Date: Purpose This unit covers the learning Outcomes, skills and knowledge required to work effectively within a commercial or business environment. Outcomes Performance Criteria (PCs) 1.1 Read organizational guidelines, procedures, regulations and codes of practices and identify their effects on everyday work, seeking advice where necessary. 1.2 Adhere to workplace procedures and instructions for sustainable work practices and follow and suggest any potential improvements to appropriate personnel 1.3 Carry out work tasks in accordance with specific organizational policies, guidelines and procedures 1.4 Check to ensure that completed work tasks meet organizational philosophy, values and objectives in relation to customer service professional practice and ethical principles 1.5 Obtain assistance in applying the guidelines, procedures and regulation from appropriate personnel where necessary. 2.1 Use effective listening and speaking skills in verbal communication 2.2 Respond to instructions or enquiries promptly and in accordance with organizational requirements 2.3 Check to ensure that presentation of written information meets organizational standards of style, format and accuracy 2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence 2.5 Use technology to support communication with colleagues, customers and other stakeholders 3.1 Provide support to team members to ensure work group goals are met 3.2 Make constructive contribution to work group goals and tasks 3.3 Share information relevant to work with work group to ensure designated goals are met 3.4 Share opportunities for improvement of work group activity with work group members 3.5 Display courteous and helpful manners at all times 3.6 Recognize and accommodate cultural differences within the team 4.1 Identify work and personal priorities and plan these to achieve a balance between any competing priorities. 4.2 Apply time management strategies to work duties 4.3 Follow appropriate dress and behaviour codes as required by the workplace, job role or customer contact 4.4 Attend training, review professional publications and participate in professional networking opportunities to develop skills and knowledge relevant to the sector. Scenario You have as an assistant in the Human Resources Department. Your manager has asked Page for Bus-Unit 26-Graded assignment LES Colleges you to review all company workplace policies and make recommendations for their improvement Tasks 1. Obtain copies of all workplace policies and procedures 2. Create a detailed list of workplace policies and procedures including: 2.1. Creating date 2.2. Creator 2.3. Version code 3. Carefully read each policy and procedure 4. Summarize the key points 5. Create a summary report of all policies and procedures 5.1. Identify each policy and procedure by name, creation date and version code 5.2. Write a descriptive paragraph that provides a concise overview of the contents for each policy and procedure 6. Based on your reading and your summary provide recommendations to improve each policy and procedure by clearly stating if 6.1. The policy is current comprehensive and reflective of organizational values in its current form and the evidence to support this 6.2. The policy should be altered, how it should be altered and why 6.3. The policy should be eliminated and why 7. Send the policies and procedures list, summary document, and the recommendations document to your instructor via email 7.1. Ensure all documents are clearly and correctly named Evidence: Policies and Procedures list, Summary document, Recommendations document Bus-Unit 26 - Graded assignment Course: Associate & Diploma in Business Unit No. 26 Unit Title Work effectively in a Business Environment CoE Document No: Matrix Code: BSUBA 10026 24 Student Name: Student ID Grade: Learner Assessment Submission and Authenticity Declaration Trainee declaration I certify that the evidence submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice Trainee signature. Date: Purpose This unit covers the learning Outcomes, skills and knowledge required to work effectively within a commercial or business environment. Outcomes Performance Criteria (PCs) 1.1 Read organizational guidelines, procedures, regulations and codes of practices and identify their effects on everyday work, seeking advice where necessary. 1.2 Adhere to workplace procedures and instructions for sustainable work practices and follow and suggest any potential improvements to appropriate personnel 1.3 Carry out work tasks in accordance with specific organizational policies, guidelines and procedures 1.4 Check to ensure that completed work tasks meet organizational philosophy, values and objectives in relation to customer service professional practice and ethical principles 1.5 Obtain assistance in applying the guidelines, procedures and regulation from appropriate personnel where necessary. 2.1 Use effective listening and speaking skills in verbal communication 2.2 Respond to instructions or enquiries promptly and in accordance with organizational requirements 2.3 Check to ensure that presentation of written information meets organizational standards of style, format and accuracy 2.4 Use communication to develop and maintain positive relationships, mutual trust and confidence 2.5 Use technology to support communication with colleagues, customers and other stakeholders 3.1 Provide support to team members to ensure work group goals are met 3.2 Make constructive contribution to work group goals and tasks 3.3 Share information relevant to work with work group to ensure designated goals are met 3.4 Share opportunities for improvement of work group activity with work group members 3.5 Display courteous and helpful manners at all times 3.6 Recognize and accommodate cultural differences within the team 4.1 Identify work and personal priorities and plan these to achieve a balance between any competing priorities. 4.2 Apply time management strategies to work duties 4.3 Follow appropriate dress and behaviour codes as required by the workplace, job role or customer contact 4.4 Attend training, review professional publications and participate in professional networking opportunities to develop skills and knowledge relevant to the sector. Scenario You have as an assistant in the Human Resources Department. Your manager has asked Page for Bus-Unit 26-Graded assignment LES Colleges you to review all company workplace policies and make recommendations for their improvement Tasks 1. Obtain copies of all workplace policies and procedures 2. Create a detailed list of workplace policies and procedures including: 2.1. Creating date 2.2. Creator 2.3. Version code 3. Carefully read each policy and procedure 4. Summarize the key points 5. Create a summary report of all policies and procedures 5.1. Identify each policy and procedure by name, creation date and version code 5.2. Write a descriptive paragraph that provides a concise overview of the contents for each policy and procedure 6. Based on your reading and your summary provide recommendations to improve each policy and procedure by clearly stating if 6.1. The policy is current comprehensive and reflective of organizational values in its current form and the evidence to support this 6.2. The policy should be altered, how it should be altered and why 6.3. The policy should be eliminated and why 7. Send the policies and procedures list, summary document, and the recommendations document to your instructor via email 7.1. Ensure all documents are clearly and correctly named Evidence: Policies and Procedures list, Summary document, Recommendations document