Buyer RICKY and Seller CHRIS are locked in a dispute over the delivery of products called for under their contract. RICKY says that the products that she prepaid for do not conform to the requirements of the contract, but CHRIS refuses to refund the payment or replace the products. The parties have tried to work out their differences through negotiation, but cannot come to an agreement. This has resulted in a contract dispute. Discuss (a) one alternate dispute resolution (ADR) option available to RICKY and CHRIS, and (b) the primary benefits of that option.