Byrne Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: finanCIal. customer, internal business process and learning and growth. 0 [Click the icon to view the specific objectives.) g {Click the icon to view KPls and corresponding data.) Liaqmrement Complete the balanced scorecard report below [Enter the objectives using the numbers provided in the popup.) Byrne Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective. Goal Objective KPI Goal Actual Achieved? Financial Customer. X Specific objectives Through its strategic management planning process, Byrne Corporation has selected two specific objectives for each of the four perspectives. These are listed in the following table. Specific Objective 1. Improve post-sales service 2. Increase number of customers 3. Increase gross margin Increase number of employees with access to customer relationship 4. database 5. Increase profitability of core product line 6. Develop new core products 7. Improve employee product knowledge 8. Increase customer satisfaction Print DoneKPIs and corresponding data Byrne Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Byrne Corporation has collected for the past quarter. KPI Goal Actual Gross margin growth percentage. . 23% 28% Number of customers. . . 130,000 140,000 Number of new core products 16 17 Customer satisfaction rating (1 - 5, with 1 being most satisfied) . 1.5 1.9 Hours of employee training provided. . . .. 2,400 2,275 Average repair time (number of days) . .. 1.2 1.5 Core product line profit as a percentage of core product line sales 14% 19% Percentage of employees w/ access to customer relationship database . . 83% 80% Print DoneX Requirement Prepare a balanced scorecard report for Byrne Corporation. Place each of the specific objectives listed under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column of the balanced scorecard report, select if the associated KPI goal has been achieved. Print Done