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Byrne Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and
Byrne Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Byrne Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Financial: Goal Actual Achieved? Customer i . X More Info Through its strategic management planning process, Byrne Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Develop new core products. 6. Increase customer satisfaction. 7. Increase gross margin. 8. Improve employee job satisfaction. Print Done . X Data Table Byrne Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Byre Corporation has collected for the past quarter. A 1 KPI B Goal Actual 2,325 2,400 14.0 16 $2,100,000 $2,250,000 9% 3% 2 Hours of employee training provided 3 Number of new core products 4 Sales revenue growth-core product line 5 Employee turnover rate # of employees leaving company - total # of employees) 6 Gross margin growth percentage 7 Customer satisfaction rating (1 -5, with 1 being most satisfied) 8 Number of units produced per hour 9 Number of customers 26% 23% 1.1 1.2 7.4 7.5 140,000 135,000 Print Done Requirement -X Prepare a balanced Scorecard report for Byrne Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress towards each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: #= number.) Print Done
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