C1. The situation with Brad and Rachel prompts you to include a presentation on Emotional Intelligence at your next division meeting. Prepare a five-minute PowerPoint presentation on emotional intelligence that covers the following topics:

• Principles of emotional intelligence
• Strategies for building emotional intelligence
• What it means to be emotionally effective
• The relationship between achieving business or workgroup objectives and being emotionally effective
• How to use emotional intelligence to build relationships in the workplace
• How cultural background influences the way people express emotions

Strategies for communicating effectively with people from diverse cultural backgrounds