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CaffertyCafferty Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and
CaffertyCafferty Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth
Cafferty Corporation is preparing its balanced scorecard for the past quarter The balanced scorecard contains four perspeclives financial, customer, internal businessprocess, and kearning and growlth (Click the icon to view the specific objsctives.) EEB (Click the icon to view KPls and corasponding data.) Data Table Read the requirement. Cafferty Corporation Balanced Scorecard Report For Quarter Ended December 31 Cafferty Corporation has collected kay perfomance indicators (KPls) to measure progress toward achieving its specific objectives The following table contains the KPls and corresponding data that Cafferty Corporation has collected for the past quarter. KPI Goal Actual Goal Employee turnover rate (# of employees leaving company# of total employees) Number of plant accidents Sales revenue growth-core product line 996 4% Objective KP Goal Actual Achieved? 2.0 S2,050,000 $2,250,000 2,375 17% 105,000 104,000 21 130,000 110,000 Hours of plyaiing providad employee t 2.400 15% rainingP Core product line profit as a percentage of core product line sales Number of repeat customers Number of new core products Number of customers Customer. 17 Internal business process More Info Leaming and growth Through its strategic management planning procass, Cafferty Corporation has selected tvo specific objectives for each of the four perspectives, these specific objectives are listed in the following table Specific Objective 1. Increase sales of core product line 2. Develop new core products 3. Improve employee job satisfaction. Increase number of customers 5. Increase plant safety. 6. Increase customer retention 7. Increase profitability of core product line 8. Improve employee product knowledge hoose from any drop-down list and then continue to the nextStep by Step Solution
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