Calculate the control limits and the capability indexes of a process Use control limits in real time to maintain control of a process Analyze control charts post hoc to determine whether a process is capable Examine quality control investment decisions to minimize total cost of quality Use data analytics to examine a process capability and examine various costs of quality Examine the relationship between internal failure costs, external failure costs, appraisal costs and prevention costs and how they contribute to the total cost of quality Differentiate between a process that is statistical control and a process that is capable