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Call centers use the Poisson distribution to model the number of expected calls per hour that they'll receive so they know how many call center

Call centers use the Poisson distribution to model the number of expected calls per hour that they'll receive so they know how many call center reps to keep on staff. What is the calculation used for Poisson Distribution if the call centre receives 8 calls per hour? What are some real life examples of Binomial Distribution used in the office setting, for administrative jobs

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