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Calls arrive at a rate of 1 5 0 per hour to the 8 0 0 number for the Land s Beginning mail - order
Calls arrive at a rate of per hour to the number for the Lands Beginning mailorder catalog company. The company currently employs operators who are paid $ per hour in wages and benefits and can each handle an average of calls per hour. Assume that interarrival times and service times follow the exponential distribution. A maximum of calls can be placed on hold when all the operators are busy. The company estimates it costs $ in lost sales whenever a customer calls and receives a busy signal.
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