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Calls arrive at a rate of 1 5 0 per hour to the 8 0 0 number for the Land s Beginning mail - order

Calls arrive at a rate of 150 per hour to the 800 number for the Lands Beginning mail-order catalog company. The company currently employs 20 operators who are paid $10 per hour in wages and benefits and can each handle an average of 6 calls per hour. Assume that interarrival times and service times follow the exponential distribution. A maximum of 20 calls can be placed on hold when all the operators are busy. The company estimates it costs $25 in lost sales whenever a customer calls and receives a busy signal.

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