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Calls to a technical support center arrive to a Poisson process with a rate of 20 per hour. The time for a support person to

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Calls to a technical support center arrive to a Poisson process with a rate of 20 per hour. The time for a support person to serve one customer is exponentially distributed with a mean of 5 minutes. The support center has 2 technical staff to assist callers Compute the utilization rate (p) Compute the average number of customers in the system

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