Can any tutor help to answer this question:

IKEA Customer Service as a service provider

Discuss the strengths and weaknesses of the service delivery system as well as the recommendations to retain or change the elements that are associated with those strengths and weaknesses. Meanwhile, justifications must be provided. For example, if you recommend retaining a certain practice, explain why you think it is the best option. If you recommend changing something, identify what you would change to and why it is the better option.

Ps:

*can tutors explain it more detail and have clear explanation while answering the question

*can tutors helps to include some of the relevant academic sources to support it