can Scotland's tourism businesses ensure they consistently deliver excellence? If the Scottish Government future view for the tourism sector is to be achieved,

how could the EFQM Business Excellence model provide a framework to support businesses to achieve this ambition as well as helping deliver their individual business results?

1. Consider one organisation in the Scottish Tourism sector and through research, indicate and capture the strengths and areas for improvements they have against the eight fundamental concepts described in the EFQM Business Excellence model

2.consider this organisations in more detail against the following two criterion parts from the EFQM Business Excellence model

a. partnership and resources

i. how do they build relaible connection with their suppliers and partners ?

ii. knowledge and information managed to support decision making ?

iii. do they manage thier resources, building and equipment in a maintainable way ?

b. processes product and services.

i. do they create new, innovative products and services ?

ii. do they manage their customer connection ?

iii. define the key processes to deliver their strategy ?