CAN THESE QUESTIONS/ANSWERS BE CLARIFIED? SHOWING AS INACCURATE.

1.JJJ Ltd's mission statement is 'to offer fantastic service to all customers'. The mission statement has recently been created by senior management but has not been widely circulated to anyone else. The CEO of JJJ has stated that all of the highlevel strategies created by the organisation need to be measured against this mission.

Which ONE of the following benefits is JJJ most likely to see from its new mission statement in the short term?

Rapid change in JJJ's corporate culture to a focus on quality

Improved awareness amongst stakeholders of JJJ's goals

Improved strategic decisionmaking

Improved image to customers

2.Q Ltd is owned by three shareholders. They have stated their desire to improve the profitability of the company and thereby increase their dividends.

Q Ltd has created a number of objectives to respond to its shareholder's needs. One of these is to 'delight its customers and the world at large with our products by the end of the next financial year'.

One of Q's managers has suggested that this does not meet all of the criteria for an objective.

Which ONE of the following criteria IS being met by Q's objective?

Measurable

Relevant

Attainable

Timed

3.According to Mendelow, which ONE of the following methods should be adopted to manage a stakeholder with high power and low interest?

Keep informed

Key players

Keep satisfied

Minimal effort

4.How does a large organisation's relationship with government influence an organisation's strategy?

The organisation's strategy should be in compliance with relevant laws and regulations.

The organisation's strategy should result in profit.

The organisation's strategy should result in meeting loan agreement terms.

The organisation's strategy should result in low prices.

5.What is true about a vision?

It defines the present purpose and state of an organisation.

It identifies the ideal position that the organisation wants to reach within the medium to long-term.

It seeks to translate the mission into a series of mileposts for the organisation to follow.

It is the basic purpose of the organisation and tries to identify the reason it exists.