Can you help me answer the following two questions on the process listed below:

1. Identify the 3 quality checks in this process. Describe how each of them contributes to the quality of the process.

2. Describe 2 quality improvements that you would recommend for this process.

Process Steps :

• Truck arrives at Winnipeg Widget Company security
• The Truck Driver is warmly greeted, (because the Winnipeg Widget Company is very friendly), and given the Receiving door number to go to
• On arrival at the appropriate door, the Receiver obtains the shipment paperwork from the Driver and visually inspects the load for damage
• If there is damage, the Receiver obtains a damage claim form from the Receiving Office, and determines if there is enough/correct information for him to complete the form
• If the Receiver has enough information to complete the form, he does so, and provides a copy to the Driver with the signed packing slip
• If he does not have enough/correct information, he needs to go to the Logistics Office for assistance
• If there is no damage, the Receiver signs for the goods, and offloads the truck
• The damage claim form is dropped off at the Quality Assurance, (QA), Office by the Receiver
• QA generates a damage claim tag then next time they are using the Q system
• The Receiver returns to QA after his breaks and/or lunch to see if the tag is ready (the material cannot move until the tag is on it)
• Once the damage tag is obtained from QA, the Receiver puts in on the damaged goods
• The Receiver drops off the paperwork in the Receiving Office for data entry
• The Receiving Clerk collects the paperwork on her way back from breaks and/or lunch
• The Receiving Clerk calls up the purchase order and compares it to the packing slip
• If they match, the Receiving Clerk enters the receipt information into the system
• If they don't match, the Receiving Clerk scans the packing slip and e-mails it to the Buyer
• The Buyer then contacts the Supplier to resolve the issue
• Once the issue is resolved, the Buyer provides a revised packing slip, that now matches the Purchase Order, to the Receiving Clerk
  

Takes the paperwork Truck Driver & shipment to Receives his copy of O Arrives at company receiving door the docs and leaves Start Greets driver Security Personnel Provides receiving door number ... Receives shipment paperwork Visually inspect load Obtain damage claim Yes Signs the packing slip slip from Rcvg Office & offloads truck Damaged Enough Receiving Personne info? Fill out the form and provide copy to driver Seek assistance from Logistics Office Drop-off claim form at Obtain claim tag from Drops off paperwork Winnipeg Widget Company QA Office A & put in damaged to Rcvg Office for goods data entry QA Personnel Generates damage claim tag Collects the paperwork Calls up the purchase order and compares it to the packing slip Receiving Clerk Yes Enters receipt Into information into the natch? system No Scan the packing slip & email to buyer Contact supplier to Provides revised resolve issue packing slip Buyer No Issue resolved