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information. 10. Reasons for your interest in internship III. Complete the Collection Letters with the following terms. (it costs 5marks) a. Series c. understanding e. threatens g. negative i. payment b. Letter d. goodwill f. persuasive h. carefully j. considerate Sometimes, a company runs into dishonest people on matter how (1) it screens its credit customers and it is time to take some steps to collect its debts. The writer of a collection (2) wants to get the money owed and maintain (3) . So, collection letter should be (4) rather than forceful. firm rather than demanding. In fact, you should be: courteous, (5) . and concerned about the customer's best interest. Collection letters are usually sent in a (6) . The first tends to be mildest and most (7) with the letters getting gradually more insistent. The final letter in a series, when all else has failed, (8) to turn the matter over to a lawyer or collection agency. In fact, the tone of any letter in a series will vary, from positive and mild to (9) and strong, depending upon the past (10) record of the particular customer. Answer here! 2 4 5 6 7 8 9 10